At p399, we believe that online gaming is entertainment — nothing more, nothing less . Whether you are placing a PSL bet from Karachi, spinning slots in Lahore, or following live cricket odds from Islamabad — your enjoyment and safety come first. Our Responsible Gaming framework gives every p399 player the tools, knowledge, and support they need to stay in control at all times.
Strictly 18+ in most jurisdictions — p399 enforces 21+ across all markets.
Age verification is mandatory during registration. Underage access is strictly prohibited and will result in immediate account closure.
Responsible Gaming at p399 is not a checkbox — it is built into the core of everything we do. From account registration in Lahore to live cricket betting in Faisalabad, these six principles shape every player's experience on the platform.
Every new p399 account must pass a mandatory age verification check before any deposits or bets are accepted. We verify against your CNIC to confirm you are 21 or older. There are zero exceptions — no CNIC, no access.
Every p399 account comes with built-in tools to set daily, weekly, or monthly deposit limits in PKR. You decide how much you are comfortable spending — and once set, limits can only be tightened immediately or relaxed after a mandatory 7-day cooling period.
If you feel your gaming is getting out of hand, p399's self-exclusion tool lets you suspend your account instantly — for 30 days, 90 days, 6 months, 1 year, or permanently. During any exclusion period, your account cannot be reactivated early.
Losing track of time is one of the most common early signs of problem gaming. p399 sends automated session time reminders at intervals you choose — 30 minutes, 1 hour, or 2 hours — so you always know how long you have been playing.
Our Responsible Gaming team uses behavioural monitoring tools to proactively identify patterns that may indicate problem gambling. If your account triggers concern indicators, our team will reach out — not to restrict you unfairly, but to check in and offer support.
p399 maintains a separate Responsible Gaming support contact — [email protected] — staffed by trained advisors 24 hours a day, 7 days a week, Pakistan Standard Time. Whether you need help with a limit or just want to talk, we are here.
p399 puts practical, easy-to-use tools directly inside your account dashboard. No lengthy support tickets, no waiting periods for protective measures — your safety controls are just a few taps away, whether you are on desktop in Islamabad or on mobile in Karachi.
Important: All protective tools on p399 — deposit limits, loss limits, session limits, and self-exclusion — take effect immediately when you tighten them. Only limit increases require a 7-day cooling-off period before they activate.
Set the maximum amount you can deposit into your p399 account per day, per week, or per month in Pakistani Rupees. Ideal for players who want to enjoy PSL cricket betting or slots within a fixed entertainment budget without risk of overspending.
Define the maximum amount you are comfortable losing in a given time period. Once your loss limit is reached, p399 will automatically pause your betting activity for the remainder of that period — protecting your balance and your peace of mind.
Limit how long you can remain logged in during a single session. Once your chosen session duration is reached, p399 will log you out automatically. You can set limits from 30 minutes up to 8 hours — helping you stay refreshed and in control.
A cooling-off period (24 hours to 6 weeks) gives you a short break without permanently closing your account. For more serious concerns, full self-exclusion suspends your p399 account for a defined period — or indefinitely if you choose. No deposits, no bets, no exceptions during any exclusion period.
Problem gambling can develop gradually and is not always easy to recognise in yourself. p399 encourages all players — whether in Lahore, Peshawar, or Multan — to periodically reflect on their gaming habits. The warning signs below do not automatically mean you have a gambling problem, but they are worth taking seriously.
Spending more money or time gambling than you originally intended, repeatedly.
Chasing losses — continuing to bet in an attempt to win back money you have already lost.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Neglecting work, studies, family responsibilities, or social life because of gambling.
Borrowing money, selling possessions, or using funds meant for essentials (rent, groceries, utility bills) to gamble.
Hiding your gambling activity from family members or lying about how much you have spent.
Gambling as a way to escape stress, depression, anxiety, or personal problems rather than for entertainment.
If you recognise these signs in yourself or someone close to you, please reach out to p399's Responsible Gaming team immediately at [email protected]. We will connect you with the right support — confidentially and without judgment.
Reflect honestly on the past 12 months. If you answer "yes" to two or more of the following questions, we encourage you to speak with our Responsible Gaming team or seek professional support.
Have you ever had to increase the size of your bets to get the same level of excitement from gambling?
Have you tried to cut back on gambling but found it difficult or impossible to do so?
Has gambling ever caused you to miss work, studies, or an important family commitment?
Have you ever gambled to relieve feelings of stress, loneliness, or emotional distress?
After losing money gambling, have you often returned another day to try to win it back?
Have you borrowed money or sold something to fund your gambling?
Has a family member, friend, or colleague ever expressed concern about your gambling habits?
This self-assessment is not a clinical diagnostic tool. It is designed to encourage personal reflection. For a professional assessment, please contact a qualified counsellor or mental health professional.
p399 is not just legally obligated to uphold Responsible Gaming standards — we genuinely believe that a safer gambling environment is better for everyone: players, their families, and the long-term health of online gaming in Pakistan.
Internationally Licensed: p399 operates under an international online gaming licence whose conditions include strict Responsible Gaming compliance requirements, regular audits, and mandatory player protection protocols.
p399's marketing and promotional campaigns are never directed at players who have self-excluded, set responsible gaming restrictions, or shown behavioural indicators of problem gambling. Players on our self-exclusion register are removed from all marketing lists immediately.
No player under the age of 21 will ever be permitted to hold an active p399 account, make a deposit, or place a bet. CNIC-based age verification is non-negotiable during registration, and we reserve the right to request additional identity documents at any time.
Protective tools on p399 are accessible directly from your account dashboard — no support ticket required to tighten a limit or initiate a cooling-off period. We believe friction should never stand between a player and a decision to protect themselves.
All p399 customer support and Responsible Gaming staff undergo regular training in identifying behavioural indicators of problem gambling. Our team is equipped to respond empathetically, escalate appropriately, and signpost professional help resources.
When a player requests self-exclusion — whether for 30 days or permanently — p399 will close the account immediately, remove the player from all marketing communications, and ensure that the exclusion cannot be circumvented. We will not attempt to re-activate a self-excluded account early.
p399 does not present gambling as a guaranteed way to make money. All games involve risk, all outcomes are subject to chance, and the house edge is real. We display this information clearly and will never use misleading claims in our promotional materials.
Whether you need to speak to the p399 Responsible Gaming team directly or want to reach out to an external professional counselling service, help is never far away.
Reach our dedicated Responsible Gaming advisors any time of day or night. Available 24/7 Pakistan Standard Time via email.
Log in to your p399 account and use the live chat feature to speak with a support agent who can escalate your query to our RG team instantly.
In-platform • Instant
For account queries, limit adjustments, or any other support need, our general support team is reachable around the clock and responds promptly.
If you feel you need professional mental health or addiction counselling, we strongly encourage you to contact a qualified healthcare provider or counsellor in your city.
Pakistan-wide services available
p399 is Pakistan's premier online gaming platform — built for entertainment, designed for safety. Set your limits, use our tools, and enjoy PSL cricket betting, slots, and live casino knowing that your wellbeing is always our priority. JazzCash and EasyPaisa deposits in PKR, available 24/7 across Karachi, Lahore, Islamabad, and beyond.
21+ Gambling is for entertainment only. Please play within your means. Must be 21+ to participate.