At p399, your privacy is not an afterthought — it is a core pillar of how we operate. This Privacy Policy explains in plain language what personal data p399 collects from Pakistani users, why we collect it, how we store and protect it, and what rights you hold over your own information. We believe you deserve full transparency about how your data is handled on p399.org.
Six core principles guide every decision we make about your personal data on the p399 platform.
p399 only collects personal data that is strictly necessary for the purpose it is being collected. We do not gather information simply because it might be useful one day.
Data collected for one specific purpose — such as processing a JazzCash deposit — will not be repurposed for an unrelated function without your explicit knowledge and, where required, your consent.
All personal data stored on p399 servers is protected by 256-bit SSL encryption, bcrypt password hashing, and regular independent security audits. Your information is never stored in plain text.
You retain meaningful control over your personal data at all times. You can request access, correction, or deletion of your data by contacting our support team at any hour — we operate 24/7 PKT.
p399 will never sell, rent, or trade your personal data to unaffiliated third parties for their own commercial or marketing purposes. Your data is yours — full stop.
We write our Privacy Policy in plain, accessible English so that every p399 user in Karachi, Lahore, Islamabad, Faisalabad, or anywhere across Pakistan can understand exactly how their data is used.
This Privacy Policy ("Policy") is issued by p399 ("p399", "we", "us", "our") and applies to all personal data processed in connection with your use of the p399 platform, accessible at p399.org and any associated mobile-optimised interfaces (collectively, the "Platform").
This Policy applies to all registered account holders, visitors who browse the Platform without registering, and any individual who contacts p399 through any channel, including email or live chat. It governs data collected through the Platform only — it does not apply to third-party websites, payment processors, or game providers, each of which maintains its own privacy practices.
p399 acts as the data controller in respect of all personal data described in this Policy. By accessing the Platform or creating a p399 account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
Scope Note: This Policy should be read alongside p399's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and p399.
p399 collects the following categories of personal data, depending on how you interact with the Platform:
Sensitive Data: p399 does not intentionally collect sensitive personal data such as biometric data, health information, religious beliefs, or political opinions. If you voluntarily disclose such information through a support interaction, it will be handled with the highest level of confidentiality and used solely to assist with your query.
| Category | Examples | Collected From |
|---|---|---|
| Identity | Name, CNIC, date of birth | Registration form, KYC process |
| Contact | Mobile number, email, address | Registration form, account updates |
| Financial | JazzCash ID, bank details, transaction history | Deposit / withdrawal flows |
| Technical | IP address, device type, session logs | Automatically via Platform |
| Usage | Games played, bets placed, PSL markets visited | Automatically via Platform |
| Communications | Support chat transcripts, complaint records | Support interactions |
p399 collects personal data through the following methods:
You provide data directly to p399 when you register for an account, complete identity verification, make a deposit or withdrawal, place a bet, contact customer support, respond to a survey, or participate in a promotion. This is the primary source of your identity and financial data.
When you access and use the Platform, p399 automatically collects technical and usage data through server logs, cookies, pixel tags, and similar technologies. This data is collected regardless of whether you are a registered user or an anonymous visitor.
p399 may receive data about you from trusted third-party sources, including:
p399 processes your personal data for the following specific purposes:
p399 relies on the following legal bases to process your personal data, in accordance with internationally recognised data protection principles:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Age and KYC verification | Legal obligation; performance of contract |
| Payment processing (JazzCash, EasyPaisa, etc.) | Performance of contract |
| Fraud detection and security | Legitimate interests; legal obligation |
| AML and regulatory compliance | Legal obligation |
| Responsible gaming monitoring | Legal obligation; legitimate interests |
| Marketing communications | Consent; legitimate interests |
| Platform analytics and improvement | Legitimate interests |
| Customer support | Performance of contract; legitimate interests |
Where p399 relies on legitimate interests as a legal basis, we have conducted a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. You may request a copy of this assessment by contacting us at [email protected].
p399 does not sell, rent, or trade your personal data to unaffiliated third parties. However, p399 shares your data with carefully selected third-party service providers and, in limited circumstances, with regulatory authorities, as described below.
p399 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a valid court order, or a legitimate regulatory direction. p399 will notify you of any such disclosure where legally permitted to do so.
In the event that p399 is acquired by, merged with, or transfers its assets to another entity, your personal data may be transferred as part of that transaction. p399 will notify affected users prior to any such transfer taking effect and will ensure that the receiving entity agrees to honour this Privacy Policy.
Data Processing Agreements: All third-party service providers with whom p399 shares personal data are required to enter into binding data processing agreements that mandate appropriate technical and organisational data protection measures.
p399 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or regulatory obligation.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account identity data (name, CNIC, DOB) | Duration of account + 5 years post-closure | AML / KYC legal obligation |
| Financial transaction records | 7 years from transaction date | Financial recordkeeping requirements |
| Betting and gaming activity logs | 5 years from account closure | Regulatory / dispute resolution |
| Support and communications records | 3 years from last interaction | Legitimate interests / dispute resolution |
| Technical and access logs | 12 months on a rolling basis | Security and fraud detection |
| Marketing preferences and consent records | Duration of account + 3 years | Consent accountability |
Where you request deletion of your personal data, p399 will action your request within 30 days, subject to overriding legal retention obligations. Data that p399 is legally required to retain will be isolated from active processing and securely deleted upon expiry of the applicable retention period.
p399 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration.
Your Responsibility: While p399 employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your p399 login credentials. Never share your password with anyone — p399 staff will never ask you for it.
p399 uses cookies and similar technologies on the Platform to ensure its correct functioning, to remember your preferences, and to analyse how the Platform is used.
You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from accessing your p399 account and using core Platform features. Instructions for managing cookies in common browsers are available through each browser's help documentation.
p399 does not use third-party advertising or retargeting cookies, and does not permit third-party ad networks to place tracking cookies on the Platform.
As a p399 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact p399 at [email protected]. p399 will respond to all verified data rights requests within 30 calendar days.
Identity Verification for Rights Requests: To protect your data, p399 will verify your identity before processing any data rights request. You will be asked to confirm details associated with your p399 account. Requests from unverified individuals cannot be actioned.
With your consent, p399 may send you promotional communications about new games, deposit bonuses, free spin offers, and special events such as Pakistan Super League (PSL) betting promotions. These communications may be sent via email or SMS to the mobile number registered on your account.
You can withdraw your consent to marketing communications at any time by:
Opting out of marketing communications does not affect your ability to receive transactional messages from p399, such as deposit confirmations, withdrawal notifications, security alerts, or KYC verification requests. These are considered service communications and are sent regardless of your marketing preferences.
No Third-Party Marketing: p399 does not share your contact details with unaffiliated third parties for their own marketing purposes. Any promotional communication you receive will come directly from p399 and will clearly identify p399 as the sender.
p399 is strictly prohibited to persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in the p399 registration and KYC process, and we take this obligation seriously.
If p399 discovers — through the KYC process, a third-party age verification check, or any other means — that personal data has been collected from a person under the age of 21, the following actions will be taken immediately:
If you are a parent or guardian and believe that your child may have accessed or registered on the p399 Platform, please contact us immediately at [email protected] so that we can take prompt action to close the account and remove the associated data.
p399 operates under an international online gaming licence and uses cloud infrastructure providers whose servers may be located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan.
Where such transfers occur, p399 ensures that appropriate safeguards are in place to protect your personal data to at least the same standard as required under applicable data protection principles. These safeguards include:
You may request details of the specific safeguards applied to international transfers of your personal data by contacting p399 at [email protected].
p399 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The most current version of this Policy will always be available at p399.org/privacy-policy.
Where a change is material — meaning it significantly affects how p399 processes your personal data or alters your rights — p399 will notify registered account holders by email at least 14 days before the change takes effect. Your continued use of the Platform after the effective date of any updated Policy constitutes acceptance of the revised terms.
For minor or administrative amendments that do not materially affect your rights, p399 may update this Policy without prior notice. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how p399 has handled your personal data, please contact our Data Protection team:
General & Privacy Enquiries:
[email protected]
Available 24/7 (Pakistan Standard Time)
Responsible Gaming & Data Concerns:
[email protected]
For self-exclusion requests, problem gambling support, and sensitive data matters.
p399 aims to resolve all privacy complaints promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant supervisory authority or data protection regulator in your jurisdiction.
Now that you understand exactly how p399 protects your data, dive into Pakistan's most exciting online gaming platform. From PSL cricket betting to premium slots, your privacy is always secured. JazzCash and EasyPaisa deposits in PKR. Available 24/7 for players across Karachi, Lahore, Islamabad, and beyond.